dxo

northerndelight: staff: Marc LaFountainCommunity...

Thu, 02 Sep 2010 11:32:13 -0400

staff:

Marc LaFountain
Community Director
Richmond, Virginia

Marc gets email. A lot of email.

As Community Director, Marc manages Tumblr’s entire support infrastructure. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more.

Yet, Marc wants to emphasize that he is, in fact, an actual human being. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.

But after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs.

“One of the nice things about support work is the immediacy of the results. Someone couldn’t log into Tumblr and now they can. Someone wasn’t sure how to do something, and now they know,” he says.

As for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. We just passed 100k total customer service requests in our internal support system today. Here’s to 200k!

Personal data
He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie.

Favorite support email
“How harmful is it swallow a small amount of nail polish remover?”

Fun fact
Marc was Tumblr’s third employee, hired after two emails and a phone call insisting he could respond to support emails faster than David. He was right.

Marc, you’re a star! He even thanked me for using tumblr. I mean, c’mon, don’t we all love tumblr?!

(via digitalsolutions)

Thu, 02 Sep 2010 03:05:48 -0400

(via digitalsolutions)

Photo

Thu, 02 Sep 2010 03:04:22 -0400

That misfits song you have listed as "Texas is the Reason" is actually called "Bullet"

Thu, 02 Sep 2010 02:57:00 -0400

So you passed today’s quiz on Texas history. ;)

ultraglideinblack: dxo: The Meters “Cissy Strut” (via...

Thu, 02 Sep 2010 02:55:20 -0400

ultraglideinblack:

dxo:

The Meters “Cissy Strut” (via plrecords)

Nothing follows some quality grind like some quality funk. :)

Next up on the dxo Funk & Grind show is anybody’s guess. ;)

I don’t see nuthin’ wrong… with a li’l Funk & Grind.